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opmlOffshoring disruptive? The proof is in.
A year ago I asked the question: Is Offshoring a Disruptive Technology, in Clay Christensen's definition? Well, it appears the answer is Yes. TPI's latest quarterly report on outsourcing shows a collapse in global market share of over 25% for th...
Innovation Esperanto
Last week I presented our Business Innovation Factory work on the Primary Care Practice of the Future to the Art and Science of Services conference. A diverse group of folks gathered to swim in the emerging body of knowledge around Services Design...
Balancing Innovation and Six Sigma
John Parkinson, a guest columnist at CIO Insight, writes an interesting article on the conflict between organizations that have internalized Six Sigma, and the new imperative for innovation. We consistently see this in clients that have spent a fe...
Indifference Kills
Scott Williams, Chief Creative Officer for Starwood, has a television-trained eye for a story. But what he has learned at Starwood, a collection of well-known hotel brands including Westin, W and Aloft, is that the customer tells the best and most...
Surgery with a warranty?
Geisinger, a hospital system in central Pennsylvania, has been running a unique experiment for a year, and just presented their first results to the larger medical community. Borrowing a lesson from other consumer products and services, they have ...
Slingbox + Wireless + Camera = Disruption
A local TV station in San Francisco that has replaced their expensive remote cameras - the ones that monitor highway traffic and beam it back to the station using old-style microwave technology - with an innovative DIY solution. The news director...
The Vanguard of Global Work
Continuing on the theme of outsourcing being a sign of a deeper shift towards a global distributed talent force, Mike Corbett from the International Association of Outsourcing Professionals recently wrote a newsletter piece on How Outsourcing is C...
Harnessing the energy of youth !
Frans Johansson has a brief blog entry about PlayPumps, which harnesses the energy of kids at play to create and store potable water:Clean water. It is the key for public health and for fighting infectious disease. The question for some parts of t...
What Lies at the Bottom of the Pyramid?
At BIF-2 this week, I was giving a lot of thought to how innovation gets really exciting for me at the bottom of the pyramid, when applied to create useful change for the 80% of the worlds population that can't access or use the global panoply of ...
Missing the Point...
At a mind-expanding two day conference on innovation, I had a long and spirited conversation with Frans Johansson, author of The Medici Effect, about how "outsourcing" is really the first wave of reconfiguring the organization to tap the...
